If your SaaS includes a downloadable component such as a mobile app, or allows your customer’s end-users to log in and use the service, include an end-user license agreement (EULA) along with the SaaS agreement.
The EULA sets out the rights and obligations of the end-user (i.e., the person who actually logs into and uses the SaaS) with respect to the service. This is separate from the SaaS agreement. The SaaS agreement must, however, make the customer responsible for ensuring the end-users comply with the EULA.
For example, let’s say you are purchasing a SaaS application for your employees to process their expenses and the SaaS application includes a downloadable app that can be used on smartphones. The app will likely have a EULA that your employee must agree to use the app.
When negotiating a SaaS agreement, it is essential to review the EULA. You need to make sure that:
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