SaaS Tips By Sapna

Quick tips about software-as-service agreements by contracts expert Sapna Mahboobani.

Saas Tips by Sapna

Tip No. 11 EULAs

If your SaaS includes a downloadable component such as a mobile app, or allows your customer’s end-users to log in and use the service, include an end-user license agreement (EULA) along with the SaaS agreement. The EULA sets out the rights and obligations of the end-user with respect to the service. This is separate from […]

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SaaS Tips by Sapna

Tip No. 6 – Ancillary Services

In addition to the primary services, as a SaaS supplier, you are responsible for hosting the software and the ancillary obligations that come with it. These include securing and safeguarding your customer’s information, backing up the data and providing disaster recovery and business continuity to ensure your customers continued access to the software application and […]

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SaaS Tips by Sapna

Tip No. 5 – SaaS Services

When providing software-as-a-service, you take on certain obligations to provide your customer a cloud solution. You could be providing implementation and configuration services, support services for the software and hosting services. As the supplier, your SaaS agreement should provide the appropriate risk allocation mechanisms keeping all these services in mind.
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